Frequently Asked Questions

This can be done by completing the steps:

1. Gather the name of the selling property owner, the buying property owner, the address of the property and the date of the closing.
2. Visit https://franklinma.portal.opengov.com/categories/1078 to request a final water reading online 24 hours a day, 7 days a week. Appointments can be made Monday through Friday, 8 AM to 2 PM (Appointment times during summer hours differ slightly).
3. Once a request is submitted, and if the home is 20 years or older, a DPW staff member will reach out within 2 business days to schedule an appointment for our technician to enter the home before the closing.
4. A $100 fee per account is due at the time of request (with at least 48 hours notice). With less than 48 hours notice, the fee is $200 per account.
5. It is also recommended that you contact the Treasurer/Collector Office to check for any outstanding balances.

Submit a request online or call the Department of Public Works Administration Office at 508-553-5500. Please provide the pole number or street address nearest the streetlight and nearest crossroad if possible.

Your contractor must call us for a meter installation appointment. Before a meter can be installed we must have the utility ties (measurements for the water line) to the property from the contractor who installed the water line.

For additional information refer to the latest edition of the Information Mailer. These items may also be taken to the Beaver Street Recycle Station throughout the year.

The Beaver Street Recycling Center is open Friday and Saturday from 8 am to 3 pm, Tuesdays 12 pm to 3 pm, Sundays 9 am to 1 pm, April through November.

For additional information please refer to the latest information mailer which can be found on the Information Mailer.

Call the Department of Public Works Administration Office at 508-553-5500 for a sign replacement. Please be aware that some street signs may be under the responsibility of the developer for replacement as the street is not under the custody of the town.

The town is responsible for the water lines in the road and up to the edge of the property. The property owner is responsible for the water line onto their property and into their house.

There may be several reasons: a new rate change, outside water use or internal leaks such as a running toilet or a dripping faucet. Leak Detection and water conservation kits are available free-of-charge from the Department of Public Works (DPW). Please stop into our administration office or contact us for additional information.

These items are picked up on Thursdays by appointment only. You can schedule your pickup by calling Waste Management at 800-972-4545, some items may have an associated fee. Calls must be made by 3 pm on Tuesday for a Thursday pickup. 

Call the Department of Public Works (DPW) at 508-553-5500 to report your address or the location or the tree. The town will look into the matter and will trim or remove the tree if deemed necessary. The town is only responsible for trees located within the public right-of-way and will follow the guidelines set forth in the Public Shade Tree Law.

Get details on the Water Conservation page.