The Passport Acceptance Facility Office

Please plan accordingly as appointments fill quickly. NOTE: Passport Photos and DS-11 Passport applications are by appointment only. Please call or email to schedule an appointment.
Passport OfficeSMILE - Passport Photos ($10 fee) are by appointment only, during the following days and times.

Completed DS-11 applications are reviewed/accepted, by appointment only, during the following days and times:
          Tuesday: 8:30am - 11:45am
     Wednesday: 8:30am - 4:45pm
         Thursday: 8:30am - 11:45am

Please note the office will have limited availability during November 22 - 23 and December 20 - 22.

     Lorie Hurst, Passport Acceptance Agent
     355 East Central Street, 1st Floor
     Franklin, MA 02038


The Department of State has designated the Town of Franklin as an official Passport Application Acceptance Facility. The Town of Franklin provides this service to our community and the surrounding communities. Thank you for choosing the Town of Franklin for Passport services.

  • DS-11 applications are reviewed/accepted by APPOINTMENT ONLY for NEW (adult & minor)  and "renewal" ONLY for Minors.  Find downloadable forms along with travel warnings and more at the U.S. Department of State’s Travel website. Forms are also available at the municipal building directly outside the passport office. We CANNOT review applications on a drop-in basis. 
  • SMILE - Passport Photos on site. Need just the photo for a renewal? Need photos to complete the DS-11 process? Call or email to schedule an appointment.
  • Wish to schedule an appointment? Call 508-553-4890 or email  Voicemails and emails are responded to in a timely manner during office hours (stated above) on Tuesday, Wednesday and Thursday. Please refrain from calling other departments. Thank you.
  • Need a list of what you'll need for the appointment?  DS-11 tip sheet
  • Fees are only payable by check (personal, money order or bank check). The passport fee (amount varies) is payable to the:  U.S. Department of State. The passport acceptance fee of $35 is payable to the:  Town of Franklin.  A family or group with multiple applications can combine the fees to allow for two (2) checks.  Passport Fees
  • Adults with a 10-year passport (either valid or expired less than 5 years) are required to self renew (form DS-82) by mail instead of appearing in person. Renewal DS-82 tip sheet.  Additional information: Renewal 
  • Looking for additional Acceptance Facility locations?  Acceptance Facility Search Tool.

  • Processing Times?  Routine processing: 8 - 11 weeks. Expedited processing (for an additional $60 fee): 5 -7 weeks.  Optional 1-2 Day return delivery service (for an additional $18.32 fee) Note: processing times begin when the U.S. Department of State receives the application, not the day one applies at a passport acceptance facility (processing times as of December 15, 2021).

Applicants Under 16 years Old

Applicants Age 16 and 17

Adult Passports Apply in Person

Renew Passport


Have you lost or had your U.S. Passport stolen?  Click Here.

Looking for the status of your submitted application? Click Here.

Need a passport in less than 5 weeks? Call the National Passport Information Center at 1-877-487-2778 from 8:00 am to 10:00 pm ET, Monday through Friday. Or visit Get My passport fast